At Concordia CARSTAR Collision, it's not just what we do, it's how we do it that makes the difference to our customers. And the best way to find out if we're giving our customers the support, sensitivity and service they need is to ask them - through our Customer Service Index (CSI) tracking system.

We're proud to report that Concordia CARSTAR Collision consistently achieve an average CSI rating of 96 percent. Through this system, each customer is able to rate our performance in repair quality and overall service.

100% of Customer Satisfaction Index replies are audited by CARSTAR and are available to Insurance Companies upon request.

Responses are sent directly to the CARSTAR Corporate Offices for tabulation. These responses not only let us know what we're doing right, but also help CARSTAR to develop new services and programs or intensify our efforts in making every Concordia CARSTAR Collision experience the best it can be. In fact, CARSTAR's "Lifetime Nationwide Warranty" is the direct result of feedback from customers.