Has Concordia changed ownership because of the new name, Concordia CARSTAR Collision?

No. Concordia CARSTAR Collision is the same local and family owned business that has operated the business since 1964.

What is CARSTAR?

CARSTAR is an international franchise of high quality collision repair centers. Carstar works with existing collision repair owners meet their standards in the areas such as marketing, insurance relations, training, and purchasing and business management. Only the top 5% of collision repair facilities in Canada would qualify as a CARSTAR store.

My vehicle is still under warranty. Does it need to be repaired at the dealer?

No. Not every dealership has their own collision repair facility, and they may send your vehicle elsewhere for repairs. In fact, dealerships are focused on selling cars, and supporting their vehicles with parts and sales. At Concordia CARSTAR Collision, collision repair is our only business! Your vehicle's warranty is with your vehicle's manufacturer, not the dealer. As a matter of fact, the CARSTAR network provides its customers with a nationwide warranty. Being a member of this national program ensures that Concordia CARSTAR Collision has properly performed all aspects of the collision repair process. The CARSTAR lifetime nationwide warranty ensures customer satisfaction for many years

Does Concordia CARSTAR Collision use Manufacturer's Original Equipment parts?

Whether your vehicle is repaired at an independent collision repair centre or at a dealership, your insurance company dictates the installation of original vehicle manufacturer's parts.

Are all collision repair warranties the same?

No. Some facilities offer 'lifetime' warranties, but whose lifetime? Is it the lifetime of the repair facility, (or its ownership), or the lifetime of your vehicle?

How Important is Customer Satisfaction at Concordia CARSTAR Collision?

As a member of the CARSTAR network, each customer's level of satisfaction is measured by CARSTAR CANADA. Each and every response is reviewed and measured against CARSTAR benchmarks (currently is at 4.88 out of a possible 5.0). Once CARSTAR CANADA has tabulated each satisfaction survey response, it is forwarded to the originating CARSTAR location for review by the facility owner.

Is Concordia CARSTAR Collision a member of business and consumer organizations?

Yes. Concordia CARSTAR Collision is a long-term member of the Ottawa Better Business Bureau, and has continuously received CAA approved-facility status. We are also members of the Gloucester Chamber of Commerce, and the Joint Collision Repair Association of Eastern Ontario.

Does Concordia CARSTAR Collision send its customer's vehicles off premises for mechanical repairs due to collision damage such as wheel alignments?

No. Concordia CARSTAR Collision does all mechanical repairs within our large and spacious facility.

Are all collision repair facilities members of the Air Miles program?

No. Concordia CARSTAR Collision is the only collision repair facility in the National Capital region to offer Air Miles.

Do all collision repair facilities have 24-hour emergency service throughout Canada and the U.S.?

No. Concordia CARSTAR Collision as a member of the CARSTAR network provides all collision repair customers with 1-800-CARSTAR access. No matter the time of day or night, whether you are in Caledon or California, drive with confidence knowing you can call CARSTAR anytime.